Technical Manager Allen visits Italian customers to provide technical service support

DXTECH’s technical manager ALLEN, visited an Italian customer to provide technical support service for a laser cutting machine on March 19, 2023.

Our Italian customer bought an FP1530 fiber laser cutting machine not long ago. After the inspection and harvesting, he meets some difficulties with the machine’s installation and use.

Therefore, after discussion, we dispatched our technical manager, Alleen, to provide technical guidance and installation. 

After arrival, Allen contacted our customer first. After understanding clients’ problems, he successfully helped them with the installation of the machine and the operation of the related settings.

In addition, Allen explained some precautions to our customers when using the machine in detail, and provide them with a quality after-sales service experience. Besides, we will use this opportunity to strengthen the relationship with our customers and understand more about their needs in metal processing.