After-sale Service

DXtechEurope has a complete sales and after-sales service system to provide a full range of laser application solutions for customers in different industries around the world.

DXTECHEUROPE provides 24 month warranty for the whole fiber laser machine.
1. Within the warranty period, under normal use and maintenance, we will change the broken parts for free. (laser source only repaired but not replaced. )
2. Out of the warranty period, you will get the spare part at the cost price. Our Engineers still give you the best technical service within 24 hours.
3. You will also get technical support and service all your lifetime.

Different power levels of fiber laser cutting machines can cut materials with different thicknesses.

Generally, low-power laser cutting machines can cut thin materials, such as metal plates up to 6 mm thick and non-metallic materials such as wood or acrylic up to about 20 mm thick.

Medium-power laser cutting machines can cut medium-thick materials, such as metal plates up to 12 mm thick and non-metallic materials such as wood or acrylic up to about 30 mm thick.

High-power laser cutting machines can cut thick materials, such as metal plates up to 25 mm thick and non-metallic materials such as wood or acrylic up to 40 mm thick or more.

However, it should be noted that laser cutting machines can cut larger material thicknesses with enough laser power and the proper lens, but this depends on the equipment’s manufacturing and related safety requirements.

Fiber laser cutting machine is widely used in the following fields:

1. Metal products processing: including metal plate processing, metal pipe processing, mechanical parts processing, etc.

2. Electronic products manufacturing: mainly used for circuit board cutting, device cutting and fine parts processing, etc.

3. Mold manufacturing: mainly used for mold steel plate opening, mold parts processing, mold trimming, etc.

4. Construction decoration: mainly used for metal decoration material making and customized construction components.

5. Precision parts manufacturing: mainly used for the manufacturing of precision parts such as watches, glasses, jewelry and auto parts.

6. Food processing: mainly used for food cutting and packaging, etc. For example, for laser-cutting sweets, it can create various shapes of desserts and can be personalized according to customers’ requirements.

7. medical devices: mainly used for processing and manufacturing of medical devices, such as scalpels, syringes, etc.

In general, fiber laser cutting machine has become an indispensable cutting tool in modern manufacturing industry, which is widely used in various fields of production and processing.